We ship to the continental U.S. and international reputable firms via Fedex, UPS or other carriers.Damage or Loss
If for some reason you receive your products in a damaged state or your products are incorrectly filled per your order, contact us immediately. Leave the items in their original packaging and return them to us and we will refund shipping costs where appropriate. Likewise, if your package gets lost, please contact us as soon as you realize this – within 2 weeks of the expected arrival date. If you do not contact us promptly, we unfortunately can not assist with your loss.Refunds
Because of the nature of our hand-made artisan business, we do not give refunds. Full payment is expected at time of order. Since we make all products by hand, we must purchase supplies ahead of time, especially for your specialty handmade items. Many times, we do not carry your specialty oils or supplies in stock. Most of the time, when supplies are in stock or if you are ordering from our wholesale inventory, product can be delivered within two weeks. In some cases, it may take up to 4 weeks to order your specialty ingredients and to make your product, test it and deliver it to you. Please be patient with us, especially on the first round of a product. We carefully test everything that goes out the door.International Orders
Mooseberry Soap Co is interested in doing business with established and reputable companies and distributors around the world. All International orders including any requests for samples must be prepaid via wire transfer or pre-approved methods. You will be charged for samples based on our sample pricing and this will include the wire transfer fee and any applicable customs fees.Private Labeling and Your Privacy
We are happy to discuss private labeling of our products. We ask that you retain the “Handcrafted by Mooseberry Soap” label on your packaging where applicable. We realize this is not always appropriate and we understand and respect your utmost privacy in this matter.Personal Information
Our company is concerned about your right to privacy. At times, where appropriate, we may ask you to sign a non-disclosure agreement. This is to protect your interests, as well as our own. Likewise, when you use our website, you can be assured that any information will be treated as confidential. Personal information is collected when users voluntarily register for an account by submitting a contact form to us at www.mooseberrysoap.com. This information will not be sold, rented, given or disclosed to anyone outside Mooseberry Soap Co. unless such information is subpoenaed.
Please encourage your customers to always test out any product on a small patch of skin first. Some people have known or unknown allergies to foods, nuts, wood and other natural products. We are not responsible for allergic reactions.
Essential Oils and other products supplied by Mooseberry Soap Co are recommended for external use only and should be purchased as such, with the clear understanding that they be used at the customer’s discretion and only after referencing Material Safety Data Sheets (MSDS) and all other relevant technical information specific to the product.
Essential oils sold by Mooseberry Soap Co are for manufacturing purposes only. Therefore they may not be labeled or relabeled for consumer use or ingested orally.
Mooseberry Soap Co shall not be held responsible for any damages to property or for any adverse physical effects (including injury or bodily harm) caused by insufficient knowledge or the improper use of our products. Users of our products do so responsibly and in compliance with all laws and regulations applied to the use of the products.
At Mooseberry Soap Co, it is always recommended that products be tried on a small patch of skin first and in terms of manufacturing or re-purposing, shall be done so in facilities where small scale testing can be done prior to any large scale processing.
Please consult a physician prior to use of essential oils applied to skin. Dilution of essential oils must occur prior to use to avoid any damages to property or adverse physical effects (including injury or bodily harm).
The information on the Mooseberry Soap Co website does not make claims to medical knowledge or accuracy and is meant for informational purposes only. Nothing contained herein should be considered as a recommendation by Mooseberry Soap Co as to the fitness for any use. As the ordinary or otherwise use(s) of this product is outside the control of Mooseberry Soap Co, no representation or warranty, expressed or implied is made as to the effect(s) of such use(s) (including damage or injury), or the results obtained. The liability of Mooseberry Soap Cois limited to the value of the goods and does not include any consequential loss. Mooseberry Soap Co shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.